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Frequently Asked Questions
How do I check my current status of my order from Maqio?
From there, you’ll be able to see all of your recent orders and the current status of those orders.
What are the costs of shipping?
Standard delivery is free for orders over £15.00 and delivery will cost no more than £4.99 Full details on shipping services are available here.
How do I modify or cancel my order?
You can return your item for any reason within the first 30 days of receiving your order.
Our returns address is:
Unit A, Hilton Point
Cromer Industrial Estate, Hilton Fold Lane
Our returns team will process your return on receipt and refund your original payment method.
If the item is faulty on arrival, we will cover the cost of the return shipping, otherwise you will have to cover the cost of the return shipping and we will refund your order on receipt.
Delivery Guidelines: When can I expect my order?
How do I track my order?
Parcel tracking is available from the top of the front page. Simply enter your tracking number and hit ‘Track Now!’
Can I order from other countries other than the UK?
There are no services available for international delivery at present.
How can I get my order to arrive faster?
How do I keep up with the latest deals, discounts and news from Maqio?
Can I request a specific delivery date?
If we have received your order by 3pm, your order will be despatched the same day and will subject to the delivery timescales of our courier services.
How can I pay for an online order?
Do I need to set up an account?
How do I set up an account?
You can setup your account here or by selecting Account at the top of the front page.
From there, you will need only your name, email address and a new password.
What is the best way to get in touch with customer service?
The online-chat service opens immediately when you visit the front-page.
Alternatively, you can send us an email direct at [email protected] or call us on 0161 883 388
Information on all methods of contact is available here including the address and directions to the building.
Can I reach customer services by phone?
How do I sign up to the Maqio newsletter?
Simply enter your email address and we will keep you updated on new products and promotions.