Monster High DNX21 Welcome to Lagoona Doll

When you want a new toy, you want it as quickly as possible, to maximise your play-time! We aim to deliver our packages as quickly as possible. Inside the UK, the following delivery charges apply:

Note that for next day delivery options, your order must reach us by 12pm.

International Shipping

We are very happy to ship to our international customers; however, shipping costs will apply. Please get in touch on 0161 883 3388, and we can provide you with the most up-to-date delivery charges and ensure you have an accurate timeline for receipt of your order.

30 Day Refund Policy

• Items must be returned in a sealable condition in original packaging
• We will refund cost of returns in full within 3-5 working days if item is not fault
• If you need to return because your item is faulty, we will cover the cost of postage & provide an exchange or refund
• Should your return be because you have changed your mind about the item, the cost of returning the item is borne by you
• If the damage to a faulty item is deemed to be malicious, no refund (including the product, delivery charge, or return postage) will be made
• For security reasons we cannot refund money to a different card to the one you made the original purchase with
• For security reasons we must send replacement items to the address used in your original order

Returning Your Purchase by Royal Mail

• Simply return your order to us by Royal Mail from your nearest Post Office.
• We strongly recommend that you send your return using registered post, so you have proof of postage. Unfortunately, we cannot be held responsible for parcels that go missing during transit.
• Please package your goods with a copy of your invoice and send to:
  Unit A, Hilton Point
  Cromer Industrial Estate, Hilton Fold Lane
  Middleton
  Greater Manchester
  M24 2LE
• If returning your order by Royal Mail is not an option, please call us on 0161 883 33880161 883 3388 and to discuss possible arrangements for collection. Please be advised that handling charges may apply.

When We Receive Returns

• Your refund will automatically be processed when we receive it. Depending on your bank or card issuer, it may take between 3-5 working days (Monday to Friday, excluding bank holidays) for the funds to appear in your account.
• If you have returned the product with your order confirmation, and within 30 days of your original purchase, provided the damage is not due to customer negligence we will provide either a replacement product or a full refund.
• Replacements are provided at no extra cost to you. This does not affect your statutory rights.