Returns & Exchange

Delivery
Standard Delivery
Standard Delivery
  • Delivered Monday to Friday
  • 3-5 Working Days
  • Free Delivery over £15.00
  • £2.99 for Deliveries under £15.00
Next-Day Delivery
Next Day Delivery
  • Delivered Monday to Friday
  • 1-2 Working Days
  • Free Delivery over £60.00
  • £4.99 for Deliveries under £60.00
Express Delivery
Express Delivery
  • Delivered Monday to Friday
  • 1-2 Working Days
  • £2.50 for Deliveries over £15.00
  • £3.99 for Deliveries under £15.00
International Shipping
International Shipping
Return
30-Day Returns
30 Day Refund Policy
  • If you are unhappy with your purchase, you may return it to us within 30 days for a refund.
  • Items returned under this policy must be in perfect, resalable condition and in original packaging.
  • We will credit the full refund amount to the original purchaser’s payment method.
  • We do not pay the cost of returns, unless in exceptional circumstances.
  • We recommend using a tracked service/retaining your receipt as proof.
  • In the case of faulty goods, we will return these free of charge. Please contact us for us to advise on this.
  • Replacements or refunds cannot be processed until we receive back the original item/s.
  • Please note we will process a refund within 3 working days but it can take up to 10 working days for refunds to be processed fully depending on your payment provider.
Royal Mail
Returning Your Purchase by Royal Mail
  • Simply return your order to us by Royal Mail from your nearest Post Office.
  • We strongly recommend that you send your return using registered post, so you have proof of postage. Unfortunately, we cannot be held responsible for parcels that go missing during transit.
  • Please package your goods with a copy of your invoice and send to:
    Unit A, Hilton Point
    Cromer Industrial Estate, Hilton Fold Lane
    Middleton
    Greater Manchester
    M24 2LE
  • If returning your order by Royal Mail is not an option, please call us on 0161 883 3388 and to discuss possible arrangements for collection. Please be advised that handling charges may apply.
Returns Accepted
When We Receive Returns
  • Your refund will automatically be processed when we receive it. Depending on your bank or card issuer, it may take between 3-5 working days (Monday to Friday, excluding bank holidays) for the funds to appear in your account.
  • If you have returned the product with your order confirmation, and within 30 days of your original purchase, provided the damage is not due to customer negligence we will provide either a replacement product or a full refund.
  • Replacements are provided at no extra cost to you. This does not affect your statutory rights.