Returns

🔄 30-Day Refund Policy

We offer a 30-day refund policy on all purchases.To process a return, please include your shipping invoice or order details (order number, name, and postcode).

📦 Return Conditions

  • Items must be returned in a saleable condition and in their original packaging.

  • If an item is not faulty, we will refund the cost of the item within 3–5 working days once received.

  • If you are returning an item because you have changed your mind, the cost of return postage is your responsibility.

⚠️ Faulty Items

If your item is faulty, please email images or a video of the fault to:
📧 contact@maqio.com

In some cases, we may not require the item to be returned.

  • If a return is required, we will cover the return postage and offer either a replacement or a full refund.

  • If damage is deemed to be malicious, no refund will be issued (including product cost, delivery, or return postage).

🔐 Security Information

  • Refunds can only be issued to the original payment card used at checkout.

  • Replacement items must be sent to the original delivery address on the order.

🚚 Returning Your Order via Royal Mail

Please return your order using Royal Mail from your nearest Post Office.

We strongly recommend using recorded or registered post, as we cannot be held responsible for parcels lost in transit.

Include your order details (order number and customer name) in the parcel and send to:

Maqio Toys
Station Road
Milnrow
Rochdale
OL16 4HQ

If Royal Mail is not an option, please call us on
📞 0161 883 3388
to discuss alternative arrangements. Handling charges may apply.

⏳ Once We Receive Your Return

  • Refunds are processed automatically once the return is received and approved.

  • Funds usually appear in your account within 3–5 working days (Monday–Friday, excluding bank holidays).

  • If returned within 30 days, and the issue is not due to customer negligence, we will provide a replacement or a full refund.

  • Replacement items are provided at no extra cost.

This policy does not affect your statutory rights.